Guarantee & Warranty
Terms & Conditions
Contracting Terms
1. Scope of Work
Redline Electric & Solar agrees to provide the following services (the “Services”) to the Client as outlined in the project proposal or agreement. Any additional services not specified in the proposal or agreement will require a separate written agreement between Redline Electric & Solar and the Client.
2. Payment Terms
- Deposit: The Client agrees to pay a deposit of 50% of the total project cost upon acceptance of the proposal or agreement, unless otherwise specified or the client is working on a T&M basis.
- Progress Payments: Progress payments may be required throughout the project duration as outlined in the project proposal or agreement.
- Final Payment: The Client agrees to pay the remaining balance upon completion of the Services and satisfaction of all contractual obligations. Warranty Work will not be valid unless the project is paid in full.
- Late Payments: Any payments not received within 3 days of the due date will be considered late. Late payments may incur a penalty fee of $50 or interest charges of 5% per month until paid in full.
3. Change Orders
Any changes or additions to the scope of work requested by the Client must be submitted in writing and approved by both parties. Additional fees may apply for change orders, and any adjustments to the project timeline will be communicated and agreed upon by both parties. Any work performed out of scope is subject to our T&M billing rates of $130/hr plus material markups
4. Exclusions
The following items are excluded from the scope of work unless otherwise specified in the estimated items: Permits, Fees, Inspections, Fixtures, Existing power conditions, Overtime-Off hours work, Roof patch-Drywall-Concrete-patch and repair, Lifts, Bonds, Recycling of Hazardous Waste. Drywall dust and debris may be left behind as sometimes dust will settle after the technicians depart.
5. Validity and Adjustments
Our estimates are valid for 14 days from the date it was created and is pending the approval of the original estimator. Redline Electric & Solar reserves the right to adjust pricing to account for any market changes that may affect costs such as material or supply chain issues. A deposit is necessary to ensure pricing is locked in.
6. Approval and Agreement
By Approving, Signing, or Paying, you are agreeing to our terms and conditions found in these documents and per our terms and conditions found here: [Terms & Conditions](https://iamredline.com/terms-and-conditions/)
7. Credit Card Payments
Credit card payments will be subject to a 3% convenience fee. Credit Cards on file will be automatically charged for balances due unless otherwise requested prior to job start.
8. Recurring Projects and Memberships:
A client signature on this agreement authorizes Redline Electric & Solar, LLC to make annually scheduled charges to a predetermined checking/savings account or credit card. This information is encrypted and accessible in the client’s hub through Jobber’s secure service platform, and the annual fees will automatically be charged on the yearly renewal date, for the amount due for the upcoming year. It is understood that this authorized recurring charge will remain in effect until canceled, in writing by either party, at least 30 days prior to the next billing date. The client agrees to notify Redline Electric & Solar, LLC in writing, or through Jobber’s secure client hub, of any changes to account information. A signature on this agreement acknowledges that the origination of ACH transactions to any account must comply with the provisions of U.S. law and certifies that you are an authorized user of the credit card/bank account and will not dispute the scheduled transactions with any bank or credit card company provided the transactions correspond to the terms indicated in this authorization.
Thank you for choosing Redline Electric & Solar!
Guarantee & Warranty
V22.02
Guarantee:
100% Satisfaction Guarantee
- Or as we like to say, “Satisfaction 100% Guaranspeed” ™
- Our Clients hire us as experts in our field, and we promise to keep their best interests up front in everything we do. When something goes wrong, we will make it right!!!
Chief Operating Officer’s Guarantee
- We promise to back up our work 100%. If you are not 100% satisfied, please call the office or feel free to go right to our Operations Director!
- Marcus Soto #480-234-5622
Technicians you can trust
- All of our Technicians have passed our extensive Drug screening and background checks.
- We are consistently training and educating our team so we can better serve our clients.
Warranty:
Workmanship Warranty
- The Arizona Registrar of Contractors requires a 2-year warranty for any contractor/construction project. We hold our technicians to a higher standard and will warrant our work from when it was installed for five years. Should any defect arise during this time, we will make it right! This means that we promise to install our work according to the standards current at the time of installation.
- If ownership should change during this period of time, this warranty is transferable. We will honor or work with the new owners.
- If our work has been altered or tampered with this warranty will be void.
Manufacturer Warranty
- We use proven & trusted manufacturers for 95% of what we do, and those products are typically warranted by the manufacturer for 5 years. Electrical Panels have a 10 year Manufacturer’s warranty. Solar Modules and Inverters have a 25-year warranty.
- Many common electrical parts are widely considered in the industry to be “non-durable”. Non-durable parts are designed to have a limited lifespan or service life expectancy due to many factors, including the nature of the intended use of the parts, environmental exposure and conditions, normal wear and tear, and installation location. Examples of non-durable parts include but are not limited to, items such as light bulbs or other lamps, transformers and ballasts, photocells and motion sensors, batteries, exterior devices or fixtures, and fuses.
Labor Warranty
- There is a difference between Labor & Workmanship. We do our best to use tested and reliable products, however, we do not warranty labor for non-durable products or products installed that may be faulty due to the manufacturer. If the manufacturer includes a labor warranty, we will work with the manufacturer on your behalf to recoup the cost involved in replacing the faulty product(s). If they do not provide a labor warranty, it is the client’s responsibility to pay for the labor to replace the faulty product as this is essentially installing the project/product again.
- This does not happen very often, and when it does happen, we take it on a case-by-case basis. We will work with you to find the best, most cost-effective solution.
- We empathize with you and ask you to picture yourself in our shoes.
Legalese:
- At Redline Electric & Solar LLC we stand firmly behind the quality of our work. In the event that a customer has reason to believe that work performed by Redline Electric & Solar does not meet industry standards for quality, Redline Electric & Solar will make every reasonable effort to inspect the work and confirm the quality of the installation. If Redline Electric & Solar determines that the quality of the installation does not meet industry standards or NEC requirements enforceable at the time of the installation, Redline Electric & Solar will repair the work at no additional charge to the customer Redline Electric & Solar reserves the right to make all final decisions regarding the quality of the work performed by Redline Electric & Solar and to amend or modify this Warranty without notice at any time and for any reason.
- The Workmanship Warranty extends only to work performed by Redline Electric & Solar LLC. Any repairs, modifications, or alterations of any kind made by others to any work performed by Redline Electric & Solar will void this Warranty and any associated Guarantees. This Warranty expressly excludes any parts, labor, or installations done by others. This Warranty does not cover replacement or repair costs for any work done by others. This Warranty specifically excludes and does not cover any damage resulting from acts of nature, abuse, misuse, or physical damage of any kind to the installation.