Empathy, Humility, and Accountability are Redline’s core values and what set us apart from other contractors. We are proud of the culture this team has built; our team members have chosen to support the community as a Redline employee, and it’s reflected in our long term retention rates. The Electrical Service Department Manager will become an integral part of this team and a vital component to the relationship with our clients!
Our ideal candidate is experienced in different electrical devices and systems; must be able to inspect, diagnose, and repair electrical malfunctions along with installing new items.
Duties & Responsibilities
Role Impact:
To ensure that field processes are understood and followed by all to create a consistent experience for every electrical customer, while keeping projects on track and under budget.
Requirements:
The service manager often is required to travel from the office to the job locations. This is a full time position and the service manager may have to work additional hours on evenings and weekends.
Lead the daily promotion of our core values and culture to team members and clients.
Plan, schedule, and route technicians to customer sites; driving down costs associated with vehicle maintenance, fuel, products, and labor.
Obtain engineering, permits, equipment, and other items needed to start out complete projects.
Review of employee competencies.
Work closely with our clients, sales department, and administrative department teams to provide the highest possible level of service.
Be available to answer customer calls regarding service questions and issues.
Work with sales staff to drive sales and service goals.
Maintain technician career paths and deliver service training for technicians.
Oversee and assure quality service training delivery by Redline Electric and Solar, LLC and third party trainers.
Ensure team goals, budgets and training objects are set, communicated, and achieved.
Prepare and monitor the team and all applicable reports.
Follow up with clients for feedback and New sales opportunities.
Attends regular meetings and reports to the COO.
Generator installation knowledge would be a benefit to this position.
Qualifications:
As an industry standard, this position commands a salary which requires the following to be met:
Business degree or related professional qualification
Experience in all aspects of planning and implementing applicable strategies
Technical service skills
Proven experience in customer relationship management
Experience in managing and directing a service team
Relevant product and industry knowledge
Experience with relevant software applications
Excellent written and verbal communication skills
Professional personal presentation
Organization and planning
Problem analysis and problem-solving
Information management
Team-leadership
Formal presentation skills
Adaptability
Innovation
Judgment
Stress tolerance
Estimating Background is a plus!
Benefits & Perks
$60,000 – $80,000 a year
Apply now!
If you are ready to pursue a career, please fill out this brief application. If we feel that you would be a good fit for the team, we will contact you.